Colony Roofers is a growing roofing company seeking a Customer Service Representative to support their sales team. This role involves providing exceptional customer service, managing customer records, and assisting with administrative tasks to contribute to company growth.

Responsibilities

• Answer inbound customer calls and provide exceptional service
• Make outbound calls to leads from marketing and referral sources
• Schedule appointments for our sales team
• Register customer warranties after project completion
• Maintain customer records and update company systems
• Track sales metrics and reporting data
• Assist with administrative tasks that support company growth
• Communicate effectively with customers, sales representatives, and leadership

Skills

• Strong customer service and communication skills
• Professional and friendly phone presence
• Comfortable learning and using technology, software, and AI tools
• Organized with strong attention to detail
• Ability to multitask and prioritize effectively
• Positive attitude and willingness to adapt in a growing company
• Self-motivated and dependable
• Customer service experience
• Call center, scheduling, administrative, or office support experience
• Experience in roofing, construction, home services, or sales support is a plus but not required
• Experience using CRM software is preferred

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Flexible hybrid work opportunity after training
• Supportive and collaborative team environment
• Growing company with advancement potential
• Flexible work from home options available

Company Overview