Acrisure is a global fintech leader that empowers businesses and individuals with innovative solutions. The Employee Benefits Client Service Representative will support the day-to-day service and administrative needs of clients within the Health Insurance Fund division, assisting the account management team in delivering high-quality service.

Responsibilities

• Serve as the primary point of contact for employer groups, brokers, and participants regarding HRA, HSA, and FSA benefits
• Provide timely and professional customer service via phone and email
• Educate clients on benefit plan rules, IRS regulations, and eligibility requirements
• Assist participants with claims, reimbursements, and account transactions
• Process enrollments, contributions, and reimbursement claims in compliance with plan guidelines
• Assist employers in setting up and managing their benefit accounts
• Ensure accuracy of account balances, transactions, and reporting
• Troubleshoot issues related to debit card transactions, account funding, and claims processing
• Stay up to date on IRS regulations and industry best practices related to pre-tax benefit accounts
• Ensure all transactions and account activities comply with HIPAA, ERISA, and IRS guidelines
• Maintain accurate and confidential client and participant records
• Work closely with internal teams to resolve client concerns and improve service delivery
• Assist in onboarding new clients and training employers on using our platform
• Identify and suggest efficiency improvements in account servicing processes

Skills

• 1+ years in call center, benefits administration, TPA, healthcare, or financial services role highly preferred
• Active Health and Life Insurance License or ability to obtain one within 60 days of hire date
• Strong knowledge of Microsoft Office products
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages
• Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form
• Applied Systems / EPIC experience a plus

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• A complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• Legal plan options
• Pet insurance coverage

Company Overview