Position Overview We are seeking a dependable and service-oriented Customer Service & Reservations Associate to support client inquiries and assist with reservation coordination. This role focuses on delivering timely support, managing requests, and ensuring all details are handled accurately to create a smooth and positive client experience. This is a fully remote position ideal for individuals who are organized, responsive, and comfortable working in a client-focused environment. Key Responsibilities

• Respond to client inquiries related to services, scheduling, and reservations
• Assist with coordinating reservation details based on client needs and preferences
• Provide clear updates, confirmations, and follow-ups
• Maintain accurate records of client interactions and reservation details
• Monitor timelines to ensure all requests are completed efficiently
• Support a consistent and high-quality client experience

Qualifications

• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Ability to work independently in a remote environment
• Detail-oriented with strong follow-through
• Comfortable using email, online platforms, and scheduling tools

What We Offer

• Flexible remote work environment
• Structured onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

Work Environment This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace. Apply Today If you enjoy assisting clients, managing reservations, and providing excellent service in a remote setting, we encourage you to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Please mention the word GLAD and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.