Job Summary Reporting to the Manager of Pre-Visit Services, this position facilitates patient access to hospital and clinical systems by providing patient scheduling, pre-registration, insurance verification, and collection of payments for services. The role supports patient registration processes and ensures accurate patient and insurance information within hospital systems.

Minimum Qualifications

Education

• High school diploma or equivalent preferred.
• Associate degree preferred.

Experience

• Minimum of 1–3 years of experience in patient registration, hospital billing, scheduling, insurance verification, or healthcare access services preferred.

Licensure and/or Certification

• Certified Healthcare Access Associate (CHAA) preferred.

Skills

• Knowledge of third-party payors.
• Knowledge of Medicare billing practices and regulations.
• Strong customer service skills.
• Insurance verification experience.
• Knowledge of insurance billing practices.
• Computer proficiency.
• Ability to read, write, and communicate effectively in English.
• Ability to maintain confidential information.

Location: Emerson Hospital · Patient Access Schedule: Full Time, Day shift, 8:30am-5:00pm