New Hampshire Mutual Bancorp (NHMB) is seeking a Call Center Bank Specialist to join their collaborative and customer-focused call center banking team. The role involves providing excellent customer service through various communication channels and ensuring customer satisfaction by addressing their needs and processing requests efficiently.

Responsibilities

• Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
• Responsible for identifying customer needs, clarifying information, answering questions and processing requests
• Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

Skills

• 1 to 3 years related banking and customer service support experience
• Ability to communicate professionally using various communication channels including telephone, email and online chat
• Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
• Must be service focused and demonstrate the ability to maintain ongoing customer relationships
• Ability to maintain composure in challenging interpersonal situations
• Ability to learn quickly and apply an analytical thought process for problem solving
• Exceptional communication skills
• Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Benefits

• Medical
• Dental
• Vision
• 401K (with Company match)
• Paid time off
• Paid parental leave
• Tuition reimbursement
• Professional development
• Hybrid and remote work capabilities in New Hampshire

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