Job Description:

• Provide non-clinical support to patients through virtual channels
• Support care coordination activities such as scheduling and follow-up outreach
• Partner with nurses and operational teams for inbound and outbound workflow needs
• Recognize and escalate clinical concerns and urgent issues
• Troubleshoot real-time technology and service issues
• Support new workflows and operational initiatives as business needs evolve

Requirements:

• 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
• Strong verbal and written communication skills
• Ability to type 45+ words per minute
• Demonstrates strong technical proficiency
• Comfortable using multiple technology platforms
• Ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to recognize when an issue requires escalation
• Strong Critical Thinking Skills
• Bilingual fluency in English and Spanish

Benefits:

• Health insurance
• Paid training period
• Flexible work arrangements