Salesforce Consultant (Sales Cloud & Service Cloud Voice) Full time Job Remote Role WebEx Interview Technical Skills o 3+ years of experience with Salesforce Sales Cloud and Service Cloud. o Hands-on experience with Service Cloud Voice and Amazon Connect integration. o Strong understanding of Salesforce declarative tools and security model. o Familiarity with CTI concepts and telephony integration.Experience in amazon connect or CTI Certifications o Salesforce Certified Sales Cloud Consultant (preferred). o Salesforce Service Cloud Consultant (preferred). o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).

Key Responsibilities

• Solution Design & Implementation o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.

o Softphone setup, screen pops, call logging, and Omni Channel routing o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities. o Develop scalable solutions aligned with Salesforce best practices. Business Analysis o Gather and analyze business requirements from stakeholders. o Translate requirements into functional specifications and technical designs. o Recommend process improvements leveraging Salesforce capabilities. Integration & Automation o Implement automation using Flows and other declarative tools. o Ensure seamless integration between Salesforce and Amazon Connect. o Validate call routing, IVR flows, and screen pop functionality. Testing & Deployment o Conduct UAT and support deployment to production. o Troubleshoot issues related to voice integration and Salesforce configuration. Training & Support o Provide end-user training and create documentation. o Offer post-implementation support and resolve technical issues.