Wolters Kluwer is a global leader in professional information, software solutions, and services for various professionals. The Efile Operations Analyst ensures the accuracy, timeliness, and reliability of electronic filing operations, collaborating with teams and stakeholders to improve processes and resolve issues.

Responsibilities

• Evaluate and clarify stakeholder data requests
• Propose database queries, jobs, distribution methods, and data visualizations
• Compose, tune, run, and schedule queries to monitor efile statuses, bank enrollments, taxpayer bank applications, and related systems
• Proactively identify delays or errors in internal and external vendor systems
• Communicate with banks, IRS, and state tax agencies to request data and resolve outstanding issues
• Collaborate with internal teams to test and validate operational reporting changes
• Recommend system enhancements to reduce monitoring overhead and exceptions

Skills

• Proficiency in Oracle and MS SQL Server query syntax
• Superior communication skills for cross-functional collaboration
• Strong documentation skills to convert tribal knowledge into clear, actionable processes
• Willingness to work nights and weekends occasionally
• Ability to complete approximately 2 weeks of on-site training in Kennesaw, GA
• Commitment to hybrid work schedule post-training
• Experience in operational monitoring within financial or tax-related systems
• Familiarity with support of SaaS operational environments
• Familiarity with scripting or programming languages (PowerShell, DAX, PowerQuery/M, R, .Net, Python, etc)
• Familiarity with data visualization tools and reporting platforms

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Overview

Company H1B Sponsorship