Auction.com is the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties. The Associate Auction Coordinator will support the execution of the online judicial foreclosure sale process by managing administrative tasks, ensuring accuracy and efficiency in documentation, and contributing to a seamless customer experience.

Responsibilities

• Perform administrative and clerical tasks to support daily office operations
• Review, proof, and QC (quality check) documents for accuracy, completeness, and compliance
• Maintain and organize filing systems (digital and/or physical)
• Assist in creating and formatting documents in Microsoft Word and Excel
• Handle email communications professionally and efficiently
• Answer and manage incoming phone calls, directing or resolving inquiries as appropriate
• Ensure data is entered accurately across systems and documents
• Assist with report generation and tracking
• Support internal workflows and ensure tasks are completed on time
• Collaborate with team members to cross-check work and maintain high standards
• Participate in training sessions and team meetings as needed
• Provide professional and courteous client-facing communication via phone and email
• Serve as a point of contact for customer inquiries, updates, and follow-ups
• Effectively communicate information clearly, accurately, and in a timely manner
• Maintain a high level of professionalism in all interactions
• Build trust with customers through responsiveness, clarity, and attention to detail

Skills

• High school diploma or equivalent as a minimum level of education
• Extremely detail-oriented with a strong focus on accuracy and quality
• Able to perform quality control (QC) on documents with minimal errors
• Highly organized with strong time management skills
• Reliable, consistent, and accountable
• Enjoys working in customer service and specifically enjoys interacting with and helping people
• Is tech-savvy and has excellent technical troubleshooting skills
• Is proficient in Microsoft Office
• Has excellent listening, verbal and written communication skills
• Has great adaptability and quickly grasps new concepts
• Achieves high performance while managing several assignments
• Thrives in dynamic environments and can think quickly on their feet
• Works well independently and as a team while continuously maintaining a team mindset
• Is patient, clear and concise when talking to customers
• Is open to feedback and coaching
• Proficiency in Microsoft Word (required)
• Proficiency in Microsoft Excel (required)
• Prior auction experience is appreciated but not required
• Working knowledge of Salesforce or CRM systems (preferred; training provided)
• Experience in administrative, clerical, or office support roles preferred
• Experience handling high-volume emails, phone calls, or document processing is a plus
• Strong ability to follow processes and ensure consistency across work
• Demonstrates professionalism in all communications
• Comfortable communicating with both internal and external clients

Benefits

• Competitive pay
• Professional experience for your resume
• A unique working environment
• Regular training opportunities for professional growth and development
• Employee recognition program
• Employee referral program
• Eligibility to participate in the Auction.com 401k program
• Competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable

Company Overview