About the position Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We are looking for a well-rounded individual with experience in ecommerce payments to join us as an Analyst. This role will report into the Payments & Fraud team and be responsible for protecting both the customer as well as the business by providing professional, accurate, and realistic expectations for all matters related to the potential fraud side of the i-gaming space.

Responsibilities

• Validating and verifying customer documentation when further verification is necessary.
• Verification of account ownership.
• Reviewing customers’ financial transaction history, including financial records, bank statements, and credit card statements.
• Validating fraud alerts generated by our fraud prevention tools and systems.
• Performing in-depth analysis and preparing comprehensive investigative summaries to support and prove scenarios of fraud.
• Creating and managing internal controls and generating incident reports.

Requirements

• Self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment.
• Ability to thrive in a fast-paced, ever-changing environment.
• Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
• Analytical skill set, with the ability to communicate.
• Strong interpersonal skills.
• Knowledge and understanding of the rules and regulations of the gaming industry.
• The ability to adapt to changing priorities and to thrive in a face-paced work environment.
• Experience in troubleshooting and triaging complicated matters related to customer inquiries.
• Computer literate with experience in MS Office applications.
• Prepared to work flexible hours to mirror the sporting schedule.

Nice-to-haves

• Previous work experience in Banking, payments, fraud, disputes, or iGaming industries.
• Knowledge of Location Compliance, Multi-Accounting and Financial Crime.
• Knowledge of gambling and sports betting, and how customers engage with those products.

Benefits

• Competitive pay and benefits
• Start-up culture backed by a secure, global brand
• Potential Hybrid Scheduling