We are seeking a proactive and detail-oriented assistant to manage our Airbnb listings. Responsibilities include handling guest inquiries, coordinating check-ins, and ensuring smooth communication. The ideal candidate will have experience in customer service and property management, with a strong ability to multitask and prioritize tasks effectively. Familiarity with Airbnb's platform and policies is essential. Responsibilities: Respond to Airbnb, VRBO, and direct booking inquiries quickly and professionally Send check-in/check-out instructions and assist guests during their stay Handle guest issues (cleaning, maintenance, hot tub, etc.) with a calm, solution-focused approach Coordinate with cleaners and maintenance teams Assist with calendar management and listing updates

• Follow up with guests for reviews

Requirements:

• Fluent in English (written and verbal)
• Strong communication and customer service skills Fast response time (within minutes during shift)
• Experience with Airbnb or hospitality preferred
• Highly organized and proactive

Hours:

• Start with early evenings and one weekend day (EST time zone)