Director Operations, Media & Entertainment Location: US, Virtual, NOAM We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! Director Operations, Media & Entertainment (Remote) Full time, United States The Director - Operations is responsible for overall governance and performance of multiple operations within the Media & Entertainments division including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently and works to implement and measure continuous improvement efforts. This position demonstrates an extensive understanding and applicability of all areas in the Media & Entertainment industry, call center operations, client servicing and business practices. As a Director Operations, Media & Entertainment, you will

• Set the department goals and direction to support the achievement of the organization's goals
• Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement
• Oversee and assist the team members in balancing priorities and managing their workload so operational KPIs are consistently achieved
• Work with performance and budget data to maximum the effectiveness and efficiency of the team
• Manage all aspects of the operation budget, including forecasting and budget planning and performance against budget
• Lead the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget

About you

• Extensive corporate travel experience within Media & Entertainment
• Prior managerial experience
• Thorough knowledge of the travel industry, fares, and markets
• Previous budget and cost management experience
• Knowledge of word processing, spreadsheets, presentation, and email software
• You have the ability to travel on a regular basis and to work nights and weekends when needed

What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director Operations, Media & Entertainment is between $90,000 and $130,000. The actual pay depends on your skills, qualifications, experience and geographical location.