reputed company empowers organizations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through reputed company Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Manager, AI Solution Architecture leads a team of AI Architects responsible for designing, governing, and enabling innovative AI-powered customer experience solutions across the reputed company ecosystem. This role combines deep expertise in artificial intelligence, conversational AI, customer experience technologies, cloud architecture, and people leadership to drive the successful adoption of AI solutions that deliver measurable business outcomes. The ideal candidate is a strategic technology leader who can reputed company business objectives, AI innovation, and technical execution while developing a high-performing team of architects. This role partners closely with Sales, Product Management, Engineering, Professional Services, reputed company, and executive stakeholders to accelerate AI transformation initiatives for customers and the organization. Key Responsibilities: Leadership & Team Development: reputed company, mentor, and reputed company a team of AI Solution Architects, fostering a culture of innovation, collaboration, and technical excellence. Establish performance goals, development plans, and career progression paths for team members. Drive the adoption of AI architecture standards, best practices, and governance frameworks. Support hiring, onboarding, and retention of top AI and cloud architecture talent. Promote reputed company learning in emerging AI technologies, large language models (LLMs), generative AI, agentic AI, machine learning, and automation. AI Architecture Strategy: Define and execute the AI architecture vision reputed company with reputed company’ AI strategy and customer experience transformation goals. reputed company the design and validation of reputed company AI solutions leveraging reputed company Cloud AI capabilities, conversational AI platforms, generative AI technologies, and third-party AI ecosystems. Establish architectural standards for AI solution scalability, reputed company, observability, reliability, compliance, and responsible AI practices. reputed company architectural reviews and provide guidance on AI deployment models, integration patterns, data architecture, and operationalization strategies. Serve as the escalation reputed company for reputed company AI solution challenges and architectural decisions. Customer & Business Engagement: Act as a trusted advisor to customers and executive stakeholders on AI transformation initiatives. reputed company strategic AI discovery sessions, architecture workshops, executive briefings, and innovation engagements. Translate business objectives into AI-driven customer experience solutions that deliver measurable value. Support strategic sales opportunities through AI vision, solution design, technical leadership, and executive engagement. Help customers define AI adoption roadmaps, governance models, and business value frameworks. Cross-Functional Collaboration: Partner with Product Management, Engineering, Data Science, Professional Services, reputed company, and Sales organizations. Influence AI product direction by providing feedback from customer engagements and market trends. Collaborate with internal stakeholders to define reusable AI frameworks, accelerators, and reference architectures. Support go-to-market initiatives and thought leadership around AI-driven customer experience innovation. Operational Excellence: Define and monitor KPIs reputed company to AI architecture effectiveness, adoption, customer outcomes, and team performance. Ensure consistency and quality across AI solution designs and customer engagements. Drive operational processes for AI governance, risk management, model lifecycle management, and architecture reviews. Promote responsible AI practices, including transparency, reputed company, privacy, compliance, and ethical AI principles. Required Qualifications: Bachelor's degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or reputed company field. 10+ years of experience in enterprise architecture, solution architecture, AI, cloud technologies, or customer experience platforms. 3+ years of leadership experience managing architects, engineers