Job Description:

• Respond to customer inquiries via phone, text, and email in a professional and friendly manner.
• Schedule and coordinate service teams using internal scheduling systems.
• Handle conflict resolution situations such as late arrivals, reschedules, or dissatisfied customers, ensuring issues are addressed calmly and effectively.
• Maintain accurate and up-to-date records in the CRM.
• Support daily office and administrative tasks to keep operations running smoothly.
• Communicate clearly with internal teams regarding schedules, changes, and customer needs.
• Monitor ongoing jobs and proactively flag issues that may impact service quality.
• Follow internal processes while prioritizing customer satisfaction.

Requirements:

• Previous experience in customer service, administrative support, or similar roles.
• Strong communication skills with clear spoken and written English.
• Proven ability to manage scheduling and multitask in a fast-paced environment.
• Confidence handling customer concerns and resolving issues professionally.
• High level of organization and attention to detail.
• Comfort using CRM and scheduling tools.

Benefits:

• Full-time position
• 100% remote
• Stable, long-term role
• Opportunity to grow within a service-oriented organization