About the Role

The Access Specialist plays a critical role in ensuring patients can access the care they need by navigating the complexities of insurance coverage. This role is primarily responsible for completing Verification of Benefits (VOB) and securing Prior Authorizations (PA) for interventional treatments, including TMS, Spravato, and other advanced therapies. As part of the centralized Access Team, you’ll act as both a patient advocate and an operational partner- working behind the scenes to remove barriers to care while supporting clinic teams with timely, accurate insurance insights. Must be able to work a 9 am to 5:30 pm Pacific Time schedule What You’ll Do Patient Advocacy & Access Complete comprehensive Verification of Benefits, ensuring patients and internal teams have clear, accurate financial and coverage information. Initiate and manage Prior Authorizations for interventional services, ensuring timely submission and thorough follow-through. Proactively track authorization status and communicate updates to internal stakeholders. Challenge denials by initiating appeals, coordinating peer-to-peer reviews, and identifying alternative pathways to access care. Ensure patients experience minimal delays in starting treatment through persistent, proactive follow-up. Operations & Collaboration Own end-to-end VOB and PA workflows, from intake to resolution, within defined turnaround times. Utilize internal systems including EMR (Athena/DrChrono), Salesforce, payer portals, and AI tools to complete and track work efficiently. Maintain accurate, up-to-date documentation across all systems to support visibility and reporting. Collaborate closely with Patient Care Coordinators, Treatment Coordinators, and clinic teams to ensure seamless patient access. Partner with Payor Relations and Clinical teams to escalate denials and resolve complex cases. Identify trends in denials, payer behavior, and workflow inefficiencies and escalate opportunities for improvement. Contribute to the development and refinement of standardized workflows, playbooks, and best practices.

Qualifications

Required: Experience in healthcare insurance workflows, including VOB and prior authorizations- minimum 2 years of experience Highly detail-oriented with strong organizational and follow-through skills. Persistent and solutions-oriented mindset- denials are challenges to be resolved, not endpoints. Comfortable navigating payer portals, insurance policies, and complex coverage scenarios. Strong written and verbal communication skills; ability to clearly document and relay information across teams. Technically proficient and adaptable, with experience using EMRs, CRMs (Salesforce), and digital tools. This is a remote role, but you must be able to work a Pacific Time Zone schedule of 9 am to 5:30 pm Monday through Friday Preferred: Experience in behavioral health or interventional healthcare settings. Familiarity with TMS, Spravato, Ketamine, or other advanced mental health therapies. Experience with AI-enabled tools or automation in access/revenue cycle workflows. Why Work With Us? At Stella Mental Health, we recognize our responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all. Ready to Make an Impact? If you are highly motivated and passionate about removing barriers to mental health care, we encourage you to apply. We can’t wait to hear from you!