Are you ready to embark on an exciting journey with us? We live #own(y)our growth and foster an environment in which innovation and personal development go hand in hand. As a 1st Level Customer Care Agent (all genders) you are an essential part of an experienced team that is responsible for accompanying exciting projects and supporting our product on Italian parking lots. What to expect Customer Care: You engage directly with our customers every day, acting as their go-to contact for inquiries Service Excellence: You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards. Customer Care: As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently. Team & Collaboration: You report directly to the Customer Care Team Lead, working hand in hand with your colleagues in Customer Care and Customer Success. Inspire us by Your Background: You have already gained initial experience in customer support, call center operations, or a similar customer-facing environment—ideally with a focus on complaint management. Your Mindset: You stay calm, confident, and friendly, even in fast-paced or high-pressure situations. Your Working Style: You enjoy working analytically, with a strong attention to detail and precision. Your Work Ethic: You thrive in a dynamic, fast-paced environment, show proactive initiative, and are highly motivated to continuously learn and grow. Language skills: Full professional proficiency in Italian; good communication skills in English and French are a plus What we offer Flexibility: Our model allows you to tailor your work schedule to your unique requirements, ensuring flexibility within our hotline opening hours Benefits: Enjoy a monthly allowance for your meals with the Satispay Lunch Card. Workation: Work in inspiring locations during your Workation for fresh ideas Events: Celebrate our successes at our legendary team events and spirit days Equipment: Mac or Windows, in the office or remote – we make sure you’re set up for efficiency and comfort Dress Code? Your Code: What you do matters more than what you wear – dress in whatever makes you feel your best Innovation through diversity Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us. Still here? Then we could be a perfect match! The best way to apply is through our application portal – that way, your application goes straight to our team and we can review it quickly and easily. If you have any questions, feel free to contact Anna-Lena Kramny at [email protected]. Ready to own (y)our growth?