Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! The VP, Renewals and Customer Operations is a globally focused, results‑driven executive leader responsible for maximizing Annual Recurring Revenue Renewal Rates and ensuring the achievement of renewal rate and renewal billings targets. This leader owns the global renewals motion, drives accurate renewal forecasting, manages renewal opportunity pipelines, and oversees a world‑class customer operations function. WHAT YOU'LL DO Renewals Leadership & ARR Performance Own and drive achievement of quarterly and annual ARR Renewal Rate and Renewal Billings Targets. Lead the global Renewals organization, fostering accountability and performance. Develop strategies to optimize renewal rates, improve on-time renewals, and reduce churn. Collaborate closely with account teams and channel partners aligning objectives. Forecasting & Pipeline Management Own a rigorous, data‑driven renewal forecasting process. Manage renewal opportunities including pipeline development and execution. Optimize renewal workflows and operating mechanisms. Customer Operations Leadership Oversee retention‑focused operations including order fulfillment, licensing accuracy, and billing. Ensure timely and accurate order processing. Maintain product and licensing expertise. Team Development & Leadership Lead and develop high‑performing Renewals and Customer Operations teams. Drive hiring, coaching, and organizational alignment. QUALIFICATIONS 10+ years of renewal operations leadership experience. Proven success leading renewal operations in a global software environment. Demonstrated accurate forecasting and pipeline management expertise. Experience with renewal operations across international and channel transactions. Experience leading both volume-based renewal processes as well as strategic high-touch renewal engagements preferred. Deep understanding of Cloud Based and On-premises business models and Enterprise deal constructs Strong collaboration, communication, and negotiation skills. Relationship, presentation and analytical skills. Executive presence with the ability to influence all stakeholders and navigate matrixed organizations At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.