Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Global Services team operates with a clear focus on safety and security. We build and connect technologies to help protect people, property, and places. This dedicated organization drives post-sales program management, enabling our public safety and enterprise partners to achieve confident operational performance through advanced lifecycle offerings. Our service models support long-term ecosystem resilience, turning technical portfolio management into sustained infrastructure protection as we continue our global mission of "Solving for safer".

Job Description

The Service Strategy Consultant is a high-impact, Individual Contributor (IC) role within the Motorola Solutions Global Services team. Operating as a dedicated, hands-on portfolio specialist, this position is responsible for the direct execution of quoting, financial modeling, and ongoing lifecycle administration of the Video Security and Access Control portfolio. We believe that everything starts with our people, and this role empowers you to explore your curiosities, shape your career, and maximize your impact. The core focus is on driving the System Upgrade Agreement (VSAC-SUA) program to maximize service attachment rates, mitigate operational compliance risks, protect gross margins, and accelerate recurring revenue growth. As a trusted partner, you will provide critical program consultation to our sales and partner communities, analyzing dense datasets to deliver clear, actionable options that preserve client trust and foster horizontal collaboration. Key Responsibilities: Program & Device Lifecycle Strategy Manage the ongoing serialization maintenance, tracking, and data integrity for active ecosystem devices within contracted programs Oversee a regular cadence of equipment replacement throughout the product lifecycle to mitigate operational risks Consult and support the Avigilon sales and partner communities on the administration and execution of the SUA program Financial Modeling & Quoting Build, configure, and execute precise financial and cost-basis models for complex, multi-brand opportunities Own bespoke contract structures and technical responses for partner issues and contract requests Analyze dense data sets and translate them into clear, actionable financial and operational options for internal stakeholders Asset Base Validation & Workflow Governance Execute lifecycle and support services validation in strict accordance with the designated service scope Audit and update installed base records, accurately differentiate customer-specific contracts, and analyze hardware refresh cycles Coordinate technical details horizontally with Product Management, Quote-to-Cash (QTC), and Finance to prevent deployment delays Target Base Salary Range: $100,000 - $110,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Bachelor's Degree in Engineering, Information Security, Computer Science, or Finance 3+ years of experience working in either a technical software environment, data privacy/information security systems, or video surveillance and access control support infrastructure Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.