UnitedHealthcare is dedicated to simplifying the health care experience and creating healthier communities. As a Part-Time UX Research Lab Technician, you will support the UX Research team by managing lab operations and logistics, ensuring a high-quality experience for research participants and assisting in the generation of insights.

Responsibilities

• Support UX research sessions by preparing lab spaces (in-person and/or remote), setting up A/V equipment, and ensuring all necessary tools and software are running smoothly
• Coordinate study logistics and assisting researchers with day-of-study needs such as note-taking during moderated sessions
• Support researchers by editing recorded sessions (in-person and remote), clipping key moments, and organizing highlights into clear, consumable artifacts for stakeholders (e.g., highlight reels, tagged clips, supporting materials for readouts)
• Manage lab and research team operations by maintaining equipment, troubleshooting basic technical issues, and ensuring research tools are functioning correctly
• Proactively identify opportunities to improve lab utilization, including new ways to support hybrid research, increase visibility of lab capabilities, and enhance both participant and stakeholder experiences. Contribute ideas for evolving tools, workflows, and lab offerings
• Handle the end-to-end participant experience by welcoming participants, providing clear instructions, and ensuring a professional, accessible, and comfortable research environment
• Assist with data capture by recording sessions, organizing notes, managing secure file storage, and supporting secure data handling practices
• Ensure compliance with HIPAA, company policies, and research ethics standards when handling all participant information and session recordings
• Maintain documentation and reporting on lab usage, study throughput, and operational metrics. Support the research repository by organizing session outputs, ensuring materials are accessible, and enabling reuse of insights across teams
• Collaborate with UX researchers, strategists, and designers to anticipate needs, improve lab processes, and continuously enhance the research experience for everyone involved

Skills

• 1+ years of relevant experience in research coordination, lab operations, technical support, media production, or a related field (internships or academic lab experience may count)
• 1+ years of experience with video editing or clipping tools (e.g., Adobe Premiere, Final Cut, Descript, or similar)
• Experience in a lab setting, research coordination, or a technical support/administrative role
• Familiarity with UX research methodologies and tools (e.g., MUIQ, dscout, survey platforms)
• Demonstrated curiosity and initiative in improving processes, tools, or ways of working
• Demonstrated excellent organizational and time-management skills with a keen eye for detail
• Demonstrated solid technical aptitude with the ability to set up and troubleshoot A/V equipment, computers, and software
• Great communication and interpersonal skills, with a professional demeanor and the ability to make research participants feel welcome and comfortable
• Proven proactive and collaborative mindset, with a desire to support a team and improve processes
• Proven ability to handle sensitive and confidential information with discretion and a solid understanding of privacy standards (experience with HIPAA is a major plus)

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Overview

Company H1B Sponsorship