I’m Angelika Gertell, Head of Customer Experience & Digital Concepts and I’m searching for someone ready to grow with us. We’re a creative, forward-thinking team combining UX, service design, business processes and customer insights to design and implement frictionless, insight‑driven flows across all touchpoints to improve conversion, reduce effort, and ensure a consistent experience regardless of channel. I’m looking for a Senior UX/UI Designer (1-year parental leave cover) to join Telia and help shape digital experiences used by millions of customers. What you’ll do This is a role for someone who combines strong design craft with data-driven thinking — using insights, customer behavior and hypotheses to identify opportunities, test ideas and create experiences that truly matter. You will: Design & improve customer-facing digital flows (web, app, support journeys etc) Translate customer needs and insights into clear, intuitive UX solutions Design flows, wireframes and prototypes – from idea to implementation Ensure a consistent and high-quality experience across channels and touchpoints You’ll collaborate closely with business stakeholders, data analysts, product owners, frontend developers, service designers, copywriters, business developers, AI trainers and customer service experts in a highly cross-functional environment. What will help you thrive in this role Combine strategic thinking with hands-on execution You bring both strong UX thinking and excellent UI craft Curiosity & comfort around AI and digital tools Positive energy, collaboration and a “let’s build it” mindset Strong communication skills Solution-oriented and pragmatic We believe you have Degree in UX, interaction design or similar +3 years UX experience Experience with digital customer journeys Experience working in cross-functional teams Strong Figma skills Join us to shape smarter living for people, businesses, and the planet At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world. Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact. What we offer When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. Ready to make better happen? We look forward to receiving your application by 2026-06-10. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply! If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process. Equal opportunities At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength. Join us and let’s make better happen - together!