as a Care Coordinator and Make a Difference in Whole Person Health Vaya Health, a leading healthcare organization, is seeking a highly skilled and compassionate Care Coordinator to on a remote basis. As a Care Coordinator, you will play a vital role in providing proactive intervention and telephonic coordination of care to eligible members, ensuring they receive appropriate screening, assessment, services, and care transitions. If you have a passion for delivering exceptional care and are looking for a rewarding career opportunity, we encourage you to apply. About Vaya Health and Our Mission Vaya Health is dedicated to improving the health and well-being of individuals with complex needs. Our mission is to provide high-quality, person-centered care that addresses the unique needs of each member. We believe in fostering a culture of compassion, empathy, and respect, and we are committed to making a positive impact in the lives of those we serve.

Key Responsibilities

• Conduct telephonic outreach and engagement activities for members eligible for Tailored Care Management and NC Healthy Opportunities Pilot services.
• Administer screenings and assessments to identify member needs and develop person-centered care plans.
• Link members to appropriate care and services, including locating providers, scheduling appointments, and providing education on health topics.
• Manage transitions of care between settings, ensuring seamless discharge planning and follow-up.
• Assess eligibility for the NC Healthy Opportunities Pilot and link eligible members to these services using the NCCARE360 software platform.
• Document activities in designated software platforms according to Vaya policy and procedure.

Essential Qualifications

• Bachelor's degree in a human service-related field (such as Psychology, Social Work, etc.).
• Two (2) years of post-degree progressive experience providing similar services to the population served.
• Exceptional interpersonal skills, effective oral and written communication skills, and the ability to make prompt independent decisions.
• Problem-solving, negotiation, and conflict resolution skills.
• Knowledge of Behavioral Health/I/DD Tailored Plan (Tailored Plan) eligibility and services.
• Working understanding of whole-person health and health-related resource needs.

Preferred Qualifications

• Call Center (inbound/outbound) experience.
• Tailored Care Management experience.
• Care Coordination experience.
• NC Healthy Opportunities Pilot experience.

Skills and Competencies

• Diplomacy and discretion to effectively negotiate and resolve issues.
• Detail-oriented with ability to organize multiple tasks and priorities.
• Proficient in bolthires Office products (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Ability to work in a fast-paced environment with changing priorities.

What We Offer

Compensation and Benefits Vaya Health offers a competitive salary and a comprehensive benefits package, including

• Competitive salary depending on qualifications and experience.
• Opportunities for professional growth and development.
• Comprehensive training and support.
• Flexible work arrangements, including remote work options.

Career Growth

Opportunities and Learning Benefits At Vaya Health, we are committed to supporting the career growth and development of our team members. We offer

• Regular training and education opportunities.
• Access to mentorship and coaching.
• Opportunities for advancement and promotion.

Work Environment and Company Culture

Vaya Health is a dynamic and supportive work environment that values

• Collaboration and teamwork.
• Innovation and creativity.
• Compassion and empathy.
• Diversity and inclusion. If you are a motivated and compassionate professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our Career Center at to. Equal Opportunity Employer Vaya Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds. Deadline for Application This position is open until filled. We encourage you to apply as soon as possible to be considered for this opportunity. Apply This Job Apply To this Job