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Trust and Safety Policy Specialist

Remote · Vietnam Full-time

We are looking for a Trust & Safety Policy Specialist to help build global content governance policies for our moderation API and enterprise workflows. You will translate global Trust & Safety regulations, platform risk standards, and abuse patterns into clear policy taxonomies, enforcement rules, reviewer guidelines, and customer-facing policy configurations. ### Responsibilities

  • Track global Trust & Safety regulations and platform governance standards.
  • Define policy taxonomies, risk categories, enforcement rules, and review guidelines.
  • Cover key harm areas such as hate, harassment, violence, sexual content, child safety, misinformation, fraud, and spam.
  • Work with product and engineering teams to turn policies into API logic, thresholds, workflows, and audit trails.
  • Support enterprise customers in adapting policies to their platform context, markets, and risk tolerance.
  • Analyze edge cases, appeals, false positives, and false negatives to improve policy quality.

### Requirements

  • Experience in Trust & Safety, platform policy, content moderation, compliance, or online safety.
  • Strong judgment in ambiguous content policy decisions.
  • Ability to turn complex regulations and policy needs into practical product and operational rules.
  • Strong writing, documentation, and cross-functional communication skills.
  • Familiarity with AI moderation, policy taxonomies, or human review workflows is a plus.

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