Job Description:

• Advise and arrange travel for corporate business customers (both individuals and groups) in the US
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of one of our Global Distribution System's (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements:

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus)
• 3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
• Excellent professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Benefits:

• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources