Job Description:

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems - Amadeus
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements:

• A minimum of 3 years’ corporate travel experience
• Fares & Ticketing knowledge – including RTW and complex fares
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Amadeus
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
• Flexibility in availability as part of a 24 x 7 team.

Benefits:

• Flexible benefits tailored to each country starting on day one
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support you and your immediate family
• Travel perks with deals from major travel providers
• Access to over 20,000 courses on learning platform
• Leadership courses and priority for new job openings for internal candidates