Saga plc. is a leading provider of products and services for people aged over 50 in the UK, recognized for high-quality offerings and exceptional service. They are seeking a Travel Consultant to manage inbound calls, provide tailored travel advice, and build lasting relationships with guests while recommending suitable holiday options.

Responsibilities

• Managing inbound calls from guests and Trade Partners in a timely, professional, and friendly manner
• Delivering a tailored, personable service on every call, offering advice, guidance, and support with patience and care
• Managing calls end-to-end, including sales, service enquiries, complaints handling, and providing updates such as itinerary changes
• Recommending suitable holidays and identifying upselling opportunities where appropriate
• Adopting a guest-first mindset while continuously learning and developing your product knowledge
• Handling both sales and service calls in line with guest service best practice
• Sending accurate and professional follow-up emails, with strong attention to detail, spelling, and grammar
• Striving to exceed guest expectations on every interaction
• Remaining calm, patient, and helpful when handling guest requests

Skills

• Experience in customer-focused roles, particularly where advising, guiding, or booking services or products has been key
• Experience working in a call centre or contact centre environment, with confidence handling telephone-based customer interactions
• Excellent communication skills, both verbal and written
• A willingness and ability to learn detailed product information and clearly relay it to customers
• The ability to recognise buying signals and upsell where appropriate
• Comfortable working in a fast-paced environment
• A flexible, can-do approach to work
• A strong passion for guest service and enthusiasm for career development
• Excellent attention to detail
• Strong teamwork and collaboration skills across departments
• Previous travel experience

Benefits

• Uncapped commission
• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Company Overview