Job Description:

• Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
• Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
• Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
• Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
• Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met
• Other duties as assigned

Requirements:

• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
• Experience in customer service setting (specific experience in healthcare preferred but not required)
• Professional phone etiquette
• High level of integrity
• Proficient PC skills
• College degree preferred, high school diploma required
• Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
• US work authorization

Benefits:

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs