Location: Bolton

About Us

At Genius Agency AI, we are committed to delivering top-notch support services, helping businesses enhance their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck Dispatcher to join our dynamic team. This position is crucial in managing towing requests and ensuring prompt, safe, and efficient assistance to our valued customers.

Key Responsibilities

• Receive and prioritize incoming calls for towing services.
• Gather necessary information from clients, such as location, vehicle type, and service requirements.
• Efficiently dispatch tow trucks to ensure timely service delivery.
• Track the status of dispatched services and provide clients with updates as necessary.
• Maintain clear and effective communication with tow truck operators to ensure prompt service.
• Document all calls and service requests accurately in the dispatch system.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Collaborate with team members to optimize dispatch processes.

Qualifications

• Proven experience as a dispatcher, preferably in the towing or transportation industry.
• Strong communication skills, both verbal and written.
• Ability to work well under pressure in a fast-paced environment.
• Excellent problem-solving skills and quick decision-making abilities.
• Familiarity with dispatch software or GPS tracking systems.
• Strong organizational skills and attention to detail.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Self-motivated and able to work independently as well as part of a team.
• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential

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