About Synapticure As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS. The Role The Medical Assistant oversees medical record retrieval, completing paperwork, provide referrals to specialists, prior authorizations, virtually greet patients prior to visits with neurologists, and other clinical and administrative duties within the Medical Assistant scope. Job Duties – What you’ll be doing ● Adhering to HIPAA guidelines and standards, provides advocacy support on behalf of patients and families with clinical providers, billing and insurance companies, and other partners in the care team as needed. ● Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality. ● Follows standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness. ● Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients. ● Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences. ● Nurtures and maintains positive and effective relationships with medical and community partners. ● Speaks expertly internally and externally about the program and company. Requirements – What we look for in you ● Active Medical Assistant Certification ● 2+ years experience as a Medical Assistant ● Preferred Qualifications ● Experience handling and reviewing medical records ● Experience in a startup or organization that has experienced rapid growth and change ● Experience in coordinating and managing referrals ● Exceptional communication skills ● Bilingual English/Spanish Our values We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity: ● Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. ● Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope. ● Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn. ● Embrace the opportunity. We are energized by the importance of our mission, and bias toward action. This position is remote and work would be based in your home. The necessary technology would be provided to work out of your home. Salary and Benefits: Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.