You will support customer engagements by helping translate business and technical requirements into practical solution approaches. This role combines technical understanding with collaboration across sales, product, and engineering teams. You will work with customers and internal stakeholders to explore how Vidispine solutions can support media workflows and evolving platform needs. What You’ll Do Customer & Sales Support Contribute to technical pre-sales activities, supporting solution discussions with customers Participate in customer workshops, discovery sessions, and presentations Help communicate how Vidispine solutions can address business and operational needs Support proposal development, demonstrations, and proof-of-concept activities Solution Design & Consulting Work with customers and teams to translate requirements into solution designs Contribute to architecture concepts involving media asset management, workflows, and integrations Support solution planning across cloud or hybrid environments Assist in preparing high-level designs and documentation (e.g., architecture outlines, scope descriptions) Opportunity Development Support identification of opportunities within existing and prospective customers Collaborate with account teams to progress opportunities through the sales cycle Contribute to discussions on customer use cases and potential solution approaches Collaboration Across Teams Work with Product, Engineering, and Delivery teams to share insights from customer engagements Support alignment between customer needs and product capabilities Contribute feedback to help inform product improvements and priorities Market & Strategic Input Stay informed on developments in media technology, such as streaming, cloud platforms, and content workflows Support internal discussions on market trends and solution positioning Contribute to materials and discussions that help communicate Vidispine’s capabilities What You Bring Experience Experience in solutions engineering, pre-sales, consulting, or related roles Experience working with software platforms, system integrations, or technical solutions Exposure to media, video, or content workflows is helpful but not required Technical Skills Familiarity with APIs, integrations, or service-based architectures Understanding of cloud-based or hybrid environments (e.g., AWS, Azure, GCP) Exposure to media technologies such as video processing, streaming, or asset management systems is beneficial Ability to contribute to solution design for both technical and business requirements Commercial & Collaboration Skills Understanding of sales processes or experience supporting customer engagements Ability to work with customer-facing teams and contribute to solution discussions Familiarity with CRM tools is helpful but not required Interpersonal Skills Clear communication skills, with the ability to engage with different audiences Collaborative approach to working across teams and functions Structured thinking and problem-solving skills Interest in learning and adapting in a dynamic environment

Qualifications

Degree in Computer Science, Engineering, Media Technology, Business, or a related field, or equivalent experience Additional Information Eligibility to work in the country of residence is required Occasional travel may be involved for customer engagements or industry events Work in an international and collaborative environment