Dice is the leading career destination for tech experts at every stage of their careers. Our client, Black Rock Group, is seeking the following. Apply via Dice today! Job Title: Technical Support Professional AMS Location: Remote Job Type: Contract Job Overview We are looking for a Technical Support Professional AMS with strong telecom domain expertise and hands-on experience with Blue Planet Inventory. The ideal candidate will support application maintenance, issue resolution, troubleshooting, and operational support activities within a telecom environment. Required Skills

• Telecom/Telco domain expertise
• Hands-on experience with Blue Planet Inventory
• Strong troubleshooting and incident resolution skills
• Experience supporting AMS/Application Support environments
• Excellent communication and analytical skills

Nice To Have Skills

• ServiceNow
• Ticketing and incident management experience
• Production support experience

Key Responsibilities

• Provide application and operational support for telecom systems
• Troubleshoot and resolve production/application issues
• Work closely with business and technical teams for issue resolution
• Monitor system performance and support operational stability
• Handle incidents, service requests, and change management activities
• Maintain support documentation and follow support processes
• Utilize ServiceNow for ticket tracking and issue management