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Technical Services Manager – Ruminant

Remote · New Zealand Full-time

Job Description:

  • Provides advanced technical service and expertise to customers across the North American dairy sector (United States and Canada).
  • Supports product adoption, delivering technical training, and translating research insights into practical, field ready solutions.
  • Ensures that the Territory Sales Managers are equipped with the scientific understanding, tools, and confidence needed to effectively position and sell the full product portfolio.
  • Acts as the key link between sales and R&D to successfully implement and validate our products in the field at the customer level.
  • Increases awareness of Novus products to feed mill nutritionists, nutrition consultants, and university/extension people. Represent Novus at industry meetings and symposia.
  • Aligns with marketing in the development of product positioning.
  • Develops technical programs that enhance the Novus image and technical credibility throughout the region.
  • Provides technical support to sales managers and customers and trains sales personnel in correct positioning and implementation of Novus products.

Requirements:

  • PhD in Dairy Cattle Nutrition.
  • 5+ years of animal nutrition experience.
  • Advanced knowledge of nutrition and feed formulation in dairy and beef markets in assigned territory.
  • Familiar with Sales process.
  • Strong interpersonal and communication skills, with effective presentation skills in explaining complex products into key solutions.
  • Strong analytical and problem solving skills with a proven ability to rapidly assess and respond to customer challenges.
  • Fluent in English.
  • Spanish is a plus (desirable).

Benefits:

  • Robust Benefits Package: Market-competitive compensation and locally selected benefits in every country where we operate.
  • Hybrid Work Model: We are committed to your work-life balance. Our hybrid work model lets you thrive whether you're at the office or working remotely.
  • Comprehensive Well-Being: Our employees’ well-being matters. We offer a variety of programs to support physical, mental, and emotional health.

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