️ Technical Support Specialist Job Description ✨ We are seeking a customer-focused and technically skilled Technical Support Specialist to provide high-quality support and ensure smooth operation of our systems and services. If you enjoy troubleshooting, problem-solving, and helping users, this role is for you!

Responsibilities

• Provide technical support via phone, email, chat, or ticketing systems
• Troubleshoot hardware, software, and network issues
• Log, track, and resolve support tickets efficiently
• Guide users through step-by-step solutions in a clear and friendly manner
• ⚙️ Escalate complex issues to senior IT teams when needed
• Document issues, solutions, and create knowledge base articles
• Assist with system setup, installations, and updates
• Maintain high customer satisfaction and service quality

✅ Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred
• 1–3 years of experience in technical support or help desk roles
• Basic knowledge of operating systems (Windows, macOS, Linux)
• Understanding of networking fundamentals and troubleshooting
• Strong communication and customer service skills
• Good analytical thinking and problem-solving abilities
• ⏰ Ability to manage multiple support requests efficiently
• Authorization to work in the United States

Preferred Qualifications

• Experience with tools like ServiceNow, Zendesk, Jira Service Desk, or similar
• ☁️ Familiarity with cloud platforms (AWS, Azure, Google Workspace)
• Basic knowledge of cybersecurity best practices
• Experience in IT help desk or support center environments

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off & company holidays
• Career growth and IT certification support
• Hybrid or remote work options (depending on role)
• Supportive and team-oriented work environment