TAC Seasonal Specialist (Bilingual Japanese Required) Location: Remote Employment Type: Seasonal / Temporary Department: Technical Assistance Center (TAC) Range: $23-$30/hourly About The Role We are seeking Seasonal TAC Specialists to support upcoming projects and periods of increased demand throughout the year. This is a remote position used to identify and engage qualified candidates in advance of confirmed hiring needs. Bilingual Support Coverage (Japanese) French‑speaking agents must be available to support both upgrade appointments and inbound/outbound customer calls. Candidates must be able to read, write, and speak Japanese fluently and confidently navigate Japanese‑language platforms and tools. This role ensures consistent bilingual coverage across all client touchpoints, including phone support, Zoom meetings, email communications, landing pages, and video content. Cultural & Linguistic Alignment Must reflect dialect‑specific fluency in Japanese to ensure natural, accurate, and culturally aligned communication. Proven experience supporting Japanese customers is strongly preferred, as this level of localization has demonstrated increased customer confidence and higher adoption rates during platform upgrades and conversions.

Key Responsibilities

• Provide technical support via phone, email, and/or ticketing systems
• Troubleshoot hardware, software, and basic network issues
• Accurately document incidents, resolutions, and escalations
• Follow established procedures, SLAs, and escalation paths
• Communicate clearly and professionally with users and internal teams
• Escalate unresolved issues to appropriate support tiers
• Maintain confidentiality and data security standards

Required Qualifications

• Fluent in Japanese
• Prior experience working in bilingual or multilingual support environments
• Prior experience in technical support, help desk, or customer support
• Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
• Strong written and verbal communication skills
• Ability to follow documented processes and troubleshoot systematically
• Reliable internet connection and ability to work remotely
• Availability to work seasonal schedules as business needs require
• Authorization to work in the applicable location

Preferred Qualifications

• Previous TAC, service desk, or call center experience
• Exposure to SaaS applications, hardware support, or networking fundamentals
• Ability to adapt quickly in a fast‑paced support environment
• Flexibility to support varying shifts, including peak periods if required

Seasonal Employment Details

• Seasonal assignments vary in length based on project and business demand
• Start date March 2026

Why Apply

• Gain hands-on experience in a remote technical support environment‑on experience in a remote technical support environment
• Build skills supporting real world systems and users‑world systems and users
• Be considered early for upcoming seasonal projects
• Opportunity for future seasonal or long‑term consideration based on performance

Application Process All applications must be submitted through the Paychex ATS platform. Qualified candidates may be contacted as seasonal hiring needs are confirmed. Candidates must reside in CA, GA, TX, NV, or OH Superior is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.