Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally. At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Responsibilities

Manage user accounts across Active Directory, Entra ID, and Okta. Maintain continuity between on premises, hosted, and HR systems. Provide second-tier escalation support to the Helpdesk. Assist in building and maintaining Windows servers under the guidance of senior team members. Support patching, monitoring, and day-to-day operations at HQ and remote locations. Develop working knowledge of VMware ESXi and Hyper-V environments. Support and maintain CHAI's hosted platforms including Microsoft 365, Box, Mimecast, and Okta. Assist with integrations and handle escalated issues from the Helpdesk team. Assist with monitoring of network infrastructure including switches, firewalls, and wireless access points. Support patching and security updates for servers and endpoints. Escalate firewall and advanced networking issues appropriately. Support vendor relationships for hardware and software procurement. Help identify and document process improvements for team efficiency.

Qualifications

Ability to work independently and effectively in a high-pressure, fast-paced environment and handle multiple tasks simultaneously. Ability to diagnose and resolve end-user and systems issues with appropriate escalation to senior team members. Able to work with internal and external stakeholders for system support and maintenance tasks. The ability to explain technical concepts to non-technical staff clearly and patiently. Awareness of security best practices; able to recognize and escalate potential security issues promptly. Willingness to learn new technologies and systems in a complex, global environment. Experience: Bachelor’s degree or equivalent with 1–3 years of relevant IT experience; helpdesk or desktop support background preferred. Demonstrated experience supporting end users in a Windows and Microsoft 365 environment. Working knowledge of Active Directory, user account management, and identity systems. Familiarity with Microsoft 365, Okta, Box, or similar cloud-based enterprise platforms. Basic understanding of networking concepts (LAN, WAN, Wi-Fi); hands-on experience not required. Exposure to or interest in server and virtualization technologies (VMware, Hyper-V); formal training or experience is a plus. Experience with MFA, SSO, and anti-spam tools preferred. Ability to support remote staff across multiple time zones. Quick to learn new technologies and apply them to organizational needs. Experience working in a distributed or international organization is an asset. #jobreference #region1