Job Description

Summary

Job Description

What you’ll do Execute end-to-end customer parts fulfillment across the order lifecycle, ensuring timely, accurate resolution of customer issues. Interface daily with internal and external customers to meet order fulfillment needs, customer deadlines, and quarterly sales and cash targets. Coordinate cross-functional teams (Engineering, Sourcing, Pricing, Shipping, Factories, Commercial, and Field) to support delivery commitments. Manage Order-to-Remittance (OTR) activities in collaboration with Project Managers, Engineering, and CM&U teams. Serve as the primary point of contact and voice of the customer for order inquiries, complaints, and delivery escalations. Oversee material shortages and returns in alignment with inventory management and quality strategies. Manage all international shipments into and outside of the U.S., including strong knowledge of shipping documentation, mode of transportation, Incoterms, carrier coordination, logistics cost quoting, and cost ownership. Communicate clear, timely, and detailed quote and order status updates to all stakeholders throughout the order lifecycle. Support system enhancements, process improvements, and key initiatives impacting parts fulfillment operations, applying sound operational judgment and providing informal guidance as needed. What you’ll bring (Basic Qualifications) Advanced experience in Services and Customer Order & Fulfillment operations. Bachelor’s degree from an accredited university or college or a high school diploma with relevant professional experience. Minimum of 6 years of experience within the Services, Customer Order, Fulfillment, or related job family/function. Minimum of 5 years of experience in international trade, including import and export of goods Proficiency in Microsoft Office Software Knowledge of Manufacturing / Sourcing operations. Knowledge of Oracle or other ERP What will make you stand out Strong written and verbal communication skills, with the ability to clearly convey order status, risks, and resolutions to stakeholders. Demonstrated customer service mindset, acting as an advocate for customer needs and service excellence. Ability to manage multiple, competing priorities effectively in a fast-paced operational environment. Proven ability to work collaboratively in cross-functional and matrixed organizations, demonstrating strong teamwork and a proactive attitude. Strong process orientation and problem-solving skills, with the ability to identify improvement opportunities and act as a change agent. Experience supporting system enhancements or operational initiatives related to parts fulfillment or order management. Understanding of order management performance indicators, including On-Time Delivery (OTD) and data quality metrics. Ability to maintain high standards of order data accuracy throughout the full order lifecycle. Ability to read and interpret engineering drawings or technical documentation, with an engineering background or technical qualification considered a plus Additional Notes: (optional, delete if not needed) If your role is 100% remote or a hybrid role, you may add a statement indicating it as an additional note. [Ex: This is a remote position. This is a hybrid role with two days remote and three days in the office.]. This is not a requirement (basic, required, eligibility) for the role, it is part of the description. Additional Information Relocation Assistance Provided: No