Job Title: Senior Engineer – Managed Service Provider (MSP) Location: [Office Location or Remote Options] Department: Engineering / IT Operations Reports To: Director of IT Operations Job Summary: We are seeking a highly skilled Senior Engineer with a deep understanding of MSP environments to support our clients and deliver advanced IT solutions. The Senior Engineer will act as a technical expert, managing complex issues, designing infrastructure solutions, and leading projects. This role is ideal for someone who excels in fast-paced, client-centered environments and has experience managing diverse IT infrastructures for multiple clients. Key Responsibilities: Technical Leadership: Serve as a senior technical resource for troubleshooting and resolving high-level IT issues, guiding junior engineers, and supporting other IT team members. Client Solutions Design: Develop, implement, and maintain customized IT infrastructure solutions, including network architecture, security configurations, and cloud migrations, based on client needs. Infrastructure Management: Manage client networks, servers, and applications, ensuring optimal performance, security, and scalability within on-premises and cloud environments (Azure, AWS, etc.). Project Management: Lead and execute IT projects, including system upgrades, migrations, and integrations, ensuring they meet scope, quality, and timeline requirements. Documentation and Reporting: Maintain comprehensive documentation for client environments, project progress, and system configurations, providing regular reports to clients and leadership. Security and Compliance: Ensure that all client infrastructures adhere to security best practices, compliance requirements, and internal policies. Conduct periodic security reviews and implement proactive measures. Automation and Optimization: Implement automation tools and scripts to improve the efficiency and reliability of IT services, identifying and reducing manual, repetitive tasks. Technical Support: Provide Tier 3 escalation support for complex issues and participate in the on-call rotation as needed. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Experience: Minimum 10 years in IT roles with at least 3 years in an MSP or multi-client environment. Skills and Competencies: Advanced knowledge of Windows and Linux server environments, virtualization (VMware, Hyper-V), networking, and storage solutions. Strong expertise in cloud services (AWS, Azure, Office 365), including architecture, migration, and management. Proficiency in networking concepts and equipment (firewalls, switches, VPNs, DNS, DHCP, etc.). Experience with cybersecurity practices, tools, and protocols, such as firewalls, SIEMs, and anti-malware solutions. Strong scripting and automation skills (PowerShell, Python, etc.) to drive process improvements. Certifications: Certifications like MCSE, AWS Certified Solutions Architect, CCNA/CCNP, or other relevant certifications are preferred. Why Join Us? Cutting-Edge Technologies: Work with the latest technology in cloud, security, and automation. Collaborative Culture: Join a team of skilled professionals dedicated to delivering top-notch client solutions. Professional Development: Access to training and certifications to further your technical expertise and career growth. If you are a motivated, solution-oriented professional ready to tackle complex IT challenges and lead technical initiatives, we’d love to hear from you!