We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. Take a look at our latest vacancies and make that move!  Location USA } Employment Type Full time  Department Operations  Work Location Remote  Experience Level 3+ years

Key Responsibilities

Key Responsibilities

• Provide accurate and timely quotes and reservations for our clients via Atriis and SABRE GDS
• Promote and maintain a “Customer First” culture in all areas, so that service standards are prioritized, and everyone is committed to the on-going achievement and improvement of service standards.
• Work closely with other departments to ensure that operational service standards are fully integrated with every other business function so that clients receive “seamless” service.
• Be available for incoming calls from clients.
• Ability to work as a team in a shared inbox environment.
• Thorough knowledge and understanding of how corporate travel fares are built.
• Knowledge and understanding of all operational processes and how they fit with the rest of the business.

Skills & Requirements Skills & Requirements Experience

• Business travel experience
• Proficiency with SABRE GDA

Attitude & Aptitude

• Highly motivated and a true “self-starter” to ensure that goals and targets are consistently met.
• Enjoy being part of a busy team and work well with other teams
• Ability to remain calm under pressure
• Ability to handle multiple projects and willingness to assist in ad-hoc tasks to meet team deadlines

Qualities

• Confidence
• Proactive
• Team player
• Ability to multi-task
• Remain calm under pressure
• Personable

Skills & Knowledge

• High attention to detail – consistent and accurate
• Ability to manage time effectively
• Excellent oral and written communication skills

Other Requirements

• Exposure to multiple GDS
• Experience with shared inbox in Outlook

Other Accountabilities

• Put customers first and deliver the best possible service at all time
• Adhere to all relevant policies, operating procedures and standards at all times
• Attend staff meetings and training sessions as required
• Always work with due care and attention to ensure the personal safety of yourself and others
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
• Ability to work in a flexible schedule that could include nights, weekends, and holidays.