We are seeking an experienced Software Engineering Team Manager to lead our ServiceNow technical practice and software delivery team. This individual will serve as a hands-on technical leader responsible for driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to our customers. The ideal candidate brings deep ServiceNow platform expertise, strong agile delivery experience, and a proven track record of leading high-performing development teams. This opportunity can be worked remote for the right candidate.

Key Responsibilities

ServiceNow Technical Practice Actively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrations Participate in design and architecture discussions, providing technical guidance and recommendations Serve as the escalation point for complex technical challenges across ServiceNow implementations Conduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practices Stay current with ServiceNow platform releases, new capabilities, and industry trends Own and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters Drive platform roadmap conversations and contribute to pre-sales technical discussions Lead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platform Team Leadership & Mentoring Lead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvement Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s Recruit, onboard, and retain top engineering talent Resolve team conflicts and remove blockers to ensure delivery momentum Foster a collaborative, inclusive, and high-performing team culture Assist in performance evaluations and provide input on team member development plans Budget Management Provide input on project estimates, resource needs, and capacity planning in partnership with delivery leadership Assist in tracking project-level budgets and flagging variances or risks to senior management Support development of OKRs and KPIs for the team, helping to track progress and report on outcomes Customer & Stakeholder Engagement Serve as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communication Translate complex technical concepts into clear, business-friendly communication Lead customer workshops, discovery sessions, and solution presentations Build and maintain strong, trust-based customer relationships Support contract renewals, expansions, and statement of work development Delivery Methodology Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs Collaborate with Scrum Masters and Project Managers to support smooth delivery execution Contribute to sprint planning, backlog grooming, and capacity discussions as a technical voice SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.