Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The... employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position). What we offer: ? Career Development ? Competitive Compensation and Benefits ? Pay Transparency ? Global Opportunities Tasks and Qualifications: This is What you Will Do in This Role: ? Assist project and technical engineers in integration of new systems ? Assist technical and development personnel in application quality testing ? Work on site to install, commission, and test installation of material handling solutions ? Provide specified technical support to customers on-site ? Troubleshoot server hardware, Ethernet networks and other peripherals such as printers ? Review Sales and Estimating Functional Specification documentation ? Travel approximately 5% of the time to different customer locations and Dematic locations in the United States ? Participate in an on call rotation during non-business hours What We Are Looking For: ? Bachelor's Degree (Computer Science, Software Engineering, or related field) ? At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry) ? Experience with Oracle databases ? Experience with MS SQL Database ? Experience with Windows operating systems Apply Job!