This is a remote position. SERVICENOW TECHNOLOGY LEAD Title: ServiceNow Technology Lead - Contract to Hire | Phoenix AZ - Remote Pay Rate: Up to $50/hr W2 Job Type: Contract to Hire — must be eligible to convert to FTE Start Date: TBD - dependent on interviews and onboarding Duration: 1 year with FTE conversion potential Schedule: Monday to Friday | 100% Remote About the Role: SunSoft Online is seeking a ServiceNow Technology Lead to serve as the primary technical owner of the AtoZ Portal ServiceNow implementation. AtoZ Arizona is a state-led initiative creating a centralized portal connecting Arizona citizens to state services. Key Responsibilities: Serve as primary technical owner of AtoZ ServiceNow implementation Oversee and manage ServiceNow technical backlog in Jira Review and validate solution architecture, workflows, and technical decisions from vendor teams Provide hands-on configuration and development support as needed Act as main technical point of contact between AtoZ and vendor development teams Support agency onboarding with ServiceNow expertise including notifications, workflows, catalog, and routing Collaborate with Identity Platform teams on authentication and SSO Lead platform upgrades, modernization efforts, and release cycles Prepare technical stories, acceptance criteria, and testing requirements Maintain technical documentation, diagrams, and workflow maps Participate in agile ceremonies including Sprint Planning, Standups, Reviews, and Retrospectives Required Skills: 5+ years ServiceNow experience as developer, architect, or technical lead - must be on resume Ability to translate business requirements into technical execution plans - must be on resume ServiceNow architecture, configuration, workflows, scripting, and platform best practices Experience overseeing vendor development teams Strong communication skills - ability to explain technical topics to non-technical stakeholders Preferred Skills: ServiceNow Public Sector Digital Services (PSDS) experience ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub SSO, OIDC, SAML, REST API, JSON knowledge Agile/iterative development experience Government or public sector experience Important Requirements: Local Phoenix AZ only - current city and state must be on resume or will be rejected Available for in-person interview within 1 week of May 29 Must start within 2 weeks of offer Must be eligible to convert to FTE - contract to hire No visa sponsorship - US Citizen or Green Card only Background check AND drug screening required (HireRight) Resume, R2R, Cover Letter, and Meets Work Location confirmation required Closes May 29, 2026 at 1pm