Responsibilities: · Custom application development · Module configuration (ITSM, HR, SecOps, CMDB, and custom applications) · Integration with third-party systems using REST/SOAP APIs and MID servers · Support for testing and go-live activities · Documentation and knowledge transfer · Knowledge in JavaScript, HTML, XML, and API integrations with other systems · Migrate ServiceNow configuration/customization between environments · Apply best practices for ServiceNow instance management and performance tuning · Provide end-user support and training on ServiceNow capabilities · Stay current on ServiceNow platform capabilities and best practices Qualifications: · 3–5+ years’ experience developing on the ServiceNow platform · Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities · ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred · ServiceNow AI experience preferred Deliverables: · Create a form to prepare quotations, if the state requires. · Create state defined, SLA based templates. · Create workflows that efficiently manages State-defined processes. · Make the tool web accessible · Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified. · Ensure the tool will assign and reassign tickets based on automated rules/specified criteria. · Create dashboards and reports. · Resolve/mitigate defects found from User Acceptance Testing. · Customize fields based on state requirements. Work Location: Remote