Title: Service Desk Support Technician Location: Anchorage, AK 99503 or Remote (AKST, PST, MST candidates only) Employment Type: 9+ month W2 (no C2C or sponsorship)

Overview

Talent Groups is seeking a detail-oriented Service Desk Support Technician to support a high-priority ServiceNow migration initiative. This role focuses on data accuracy, ticket management, and cross-system workflow support as the organization transitions from legacy platforms into ServiceNow as the enterprise ticketing system. This is a fast-paced environment centered on data consistency and operational continuity. The role is primarily focused on migration support and data integrity rather than traditional troubleshooting service desk responsibilities.

Key Responsibilities

• Ticket monitoring and data entry (50%)
• ServiceNow migration support (35%)
• General service desk support as needed (15%)

Required Qualifications

• Hands-on ServiceNow experience (required)
• Experience with web-based ticketing systems
• Strong data entry skills with high accuracy and attention to detail
• Proficiency in Microsoft O365 (Outlook, Teams, Excel)
• Strong organizational and self-management skills
• Ability to consistently work AKST business hours

Preferred Qualifications

• Cherwell experience (strong plus)
• Netcracker experience (plus)
• Prior experience supporting system or data migrations
• Candidates must be based in Alaska or in the Pacific or Mountain time zones

Talent Groups is an equal opportunity employer. Only candidates selected for interviews will be contacted.