Hampshire County Council provides high quality public services to over a million customers and is seeking a Service Desk IT Technician Level 1 to join their frontline support team. The successful candidate will provide initial IT support, liaising with users and working on chatbot development and knowledge creation.

Responsibilities

• Provides the initial support to our userbase for their IT problems
• Liaises with users via webchat, online form and telephone with a strong customer service focus
• Works on other workstreams such as Chatbots, Knowledge creation and Microsoft Power apps

Skills

• Basic knowledge of IT including experience using Microsoft Windows and Office applications
• Impeccable verbal and written communication skills
• Ability to multitask and prioritise a varied range of tasks
• Willingness to learn and build proficiency across a variety of new and evolving systems/platforms

Benefits

• Hybrid Working
• Great flexible working options for this role as we've invested heavily in various technologies to support ongoing remote working options
• Partly carried out remotely, but some office-based working will be required to support business needs
• Internal development programmes and training
• Competitive salary and benefits package

Company Overview