Henry Schein Canada is a health solutions company that supports dental and medical practitioners. The Service Coordinator is responsible for assisting day-to-day service operations, acting as a point of contact for technicians and managing warranty claims and orders.

Responsibilities

• Supporting day-to-day service operations by being a point of contact for technicians and branches across the company
• Handling incoming calls from technicians to assist with parts inquiries, service support, order updates, and troubleshooting
• Managing warranty claims and warranty replacement orders by working directly with manufacturers to ensure timely approvals, accurate processing, and proper follow-up

Skills

• Post-secondary education in Office Administration or equivalent
• One to two years' experience in an inventory control, equipment, parts and/or service-related role
• Intermediate Excel skills
• Advanced understanding of Outlook or a comparable online calendaring system
• Strong organizational and multitasking skills
• Exceptional customer service skills
• Prior IFS, Astea or JDE experience

Benefits

• Health benefit plans
• Opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives
• Company focused on individual talent development and success, in addition to your well-being

Company Overview