Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Job Description

Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany.

Responsibilities

Ensure optimal performance, uptime, and reliability of Microsoft 365 services, with primary focus on Office 365 Apps and the end-user productivity experience. Provide Level 2/Level 3 support for Microsoft 365 desktop applications including: Outlook, Word, Excel, PowerPoint, OneNote, Access (where applicable) Diagnose and resolve application crashes, performance issues, startup failures, add-in conflicts, and configuration problems. Plan and execute Office Apps upgrades, patches, and feature rollouts, including compatibility testing and user impact assessment, to keep services current and aligned with business needs. Implement and maintain security and compliance controls to protect M365 services from unauthorized access and support organizational standards. Manage and resolve support tickets via ITSM tools, prioritize tasks against SLAs, and maintain knowledge base documentation for recurring issues and standard procedures. Collaborate with Security, Infrastructure, and Service Desk teams, and provide technical guidance to L1/L2 engineers on Office Apps topics.

Qualifications

Must have: 5+ years of experience in M365 / Office 365 engineering or administration. Strong knowledge of Office Apps for Enterprise deployment and troubleshooting Hands-on experience with O365 Admin Center. Familiarity with deployment tools such as ODT, Intune, MECM/SCCM, and Group Policy. Advanced proficiency in both German and English, B2 minimum Nice to have: Certifications related to M365 services Experience with PowerShell scripting and automation for managing M365 services Additional Information As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace. At Accesa you can: Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests. Department: Platforms | Systems Engineering 2