Title: Senior Site Reliability Engineer - Observability - Remote Location: La Crosse United States Job Description: Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. OptumServe Enterprise Monitoring team is looking for a Senior Observability Engineer. The team is responsible for enterprise infrastructure, application, and network monitoring for on-prem, hybrid, and various Clouds. The selected candidate will be joining a team of skilled engineers with a broad background in enterprise monitoring and Observability. As an Observability Engineer, this role is focused on maintaining the reliability, scalability and availability of our Log management solution as well as our Metrics and Observability platform which heavily uses automation (terraform, Ansible and scripts), this role requires maintaining performance KPI of our solutions and defining their SLOs. To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards. Primary Responsibilities:

• Maintain and deploy monitoring and alerting
• Design, configuration and maintenance of log aggregation solution at a large scale
• Set up and manage ingestion pipelines and data transformations
• Have the mindset of 'automate any task'
• Monitoring and Alerting: Build and maintain robust monitoring systems using tools like Elk, Dynatrace, Prometheus, OTEL and Grafana to detect potential issues early and trigger alerts for timely response
• Maintain associated documentation as it applies to our audit and certification requirements
• Participate in troubleshooting, capacity planning, and performance analysis activities
• Research new monitoring requirements and in many cases write code for that
• Medium to expert level in setting up AI rules for tools like DavisAI (Dynatrace) and/or Elastic GenAI
• Solid expertise in setting up monitoring policies/rules/templates; and writing scripts to accomplish monitoring requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• 2+ years of experience working directly with monitoring tools as either an Admin, SME or as an Architect, preferably with Dynatrace and/or ElasticSearch
• 2+ years of experience with Dynatrace (managed, cloud as well as offline, with full scope of best practices and setup as it relates to Active gate, cloud, on-prem and custom with workflows), or with Elastic on-prem and cloud with best practices around the platform
• 1+ years of experience with designing data pipelines using filebeat, Logstash and/or fluentbit/fluentd
• 1+ years of AI expertise as it relates to Observability to reduce the amount of work, and make our products more reliable and resilient
• 1+ years of experience writing scripts in languages like Python and (Bash or powershell) to automate tasks
• 1+ years of experience working with Linux OS
• United States Citizenship
• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

Preferred Qualifications:

• BS/MS in CS/engineering or equivalent OR 5+ years of experience
• 1+ years of experience in Terraform and Ansible. Syntax, best practices, and managing complex configurations in multi commercial and Gov clouds to build and manage infra and applications
• 1+ years of scripting experience (JavaScript, Java, PowerShell, or others)
• SNMP, TCP dump and tracing
• Proven knowledge of AIOPS platform

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help p