Seeking a Tier I NOC Technician to support North Carolina's emergency communications (NG911) network. This role will monitor network systems, respond to incidents, troubleshoot connectivity issues, manage support tickets, and provide technical support to Public Safety Answering Points (PSAPs). Key Responsibilities:

• Monitor NG911 and emergency services networks 24/7 for outages and performance issues.
• Receive, document, troubleshoot, and resolve support tickets.
• Serve as the first point of contact for technical issues impacting 911 operations.
• Coordinate with telecommunications carriers, service providers, and internal support teams.
• Escalate complex issues to Tier II support and vendors as needed.
• Maintain accurate documentation and operational logs in Salesforce.
• Support emergency response operations and service continuity during outages.

Required Skills:

• 1–3 years of experience in Help Desk, NOC, Network Support, or Telecommunications Support.
• Knowledge of networking, operating systems, firewalls, switches, antivirus, and backups.
• Experience with at least one of the following: Cisco, Juniper, Microsoft, or VMware.
• Strong troubleshooting, communication, and documentation skills.

Preferred Skills:

• Experience with VoIP technologies.
• Previous NOC environment experience.
• Knowledge of network cabling, topology, and classifications.