About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Duties and Responsibilities: 5-7 Strong experience in developing ChatBots, handling complex conversational flows and knowledge on training NLP Strong experience in NodeJs or python programming like API integrations, Handling complex logic and Impact Analysis Strong understanding of code optimization, standard development practices for bot, unit test cases and code review Good understanding of voice bot, voice platform integrations, bot training and impact of training Understanding of multi language bot building, deployment, integrating multiple channels with pros and cons of implementation Should have experience in agent handover scenarios with CRM modules available in markets eg. Salesforce and RingCentral Should have at least one conversational AI platform certification((Cognigy, Yellow.AI , Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson) Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and exhibit a commitment to continuous learning by staying updated with the latest features, technologies, and industry trends Experience in Agile software development methodologies, including working in Agile teams for iterative development with proficiency in utilizing project management tools such as JIRA for issue tracking, and team collaboration Willing to work in a shift from 2 pm to 11 pm (IST)