Roadside Assistance Dispatch Support Calls Call Center Experience Preferred Job ID# A1001 Leverage your customer service expertise and provide billing support to a Company’s customers, all from the comfort of your own home! About Parkes & Co. Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss. WHAT TO EXPECT: What’s Needed to Provide Customer Support for this Client

• Assisting callers with roadside assistance requests
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely ​

WHAT IT TAKES TO SUCCEED: ​ Must-Have Qualities and Capabilities

• Familiarity with company processes and policies
• Clear, confident and professional communication skills to build trust and rapport
• Understanding of “client call flow”
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• Empathy and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ needs

EDUCATION NECESSARY ​ No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss. ​ WHAT YOU'LL BE DOING ​ Providing great inbound customer service calls. ​ WHAT YOU NEED TO GET STARTED: ​

• Apply
• A Computer
• High Speed wired Internet (No WiFi)
• Phone with headset
• Pass a background screening

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Parkes & Co..

Requirements

Background Screening

• Have no felonies or fraudulent behaviors.

PC Requirements

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• CPU Speed
• Dual-core 2.8 GHz or better or
• Intel i class or AMD Phenom X2 class or better
• Atom, Celeron, Pentium and Opteron processors are notpermitted
• Hard Drive 20 GB or more of available space
• 60 GB or more of total space
• Memory 4 GB of RAM or better
• Operating System Windows 7 or Windows 10
• Windows 8/8.1 not supported by some clients
• Standard Connection and Speed Hard-wired connection (no wireless)
• Minimum 10 mbps download / Minimum 3 mbps upload
• Maximum Latency Threshold 120 milliseconds (ms)
• Monitor Recommendations
• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)
• Dual monitors may be required on some client programs

Mac Requirements

• Macs must have an Ethernet port
• MacBook Air and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers REQUIRED ACCESSORIES

• USB headset with microphone (required for Certification)
• Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions

• Plantronics PLNAUDIO478 USB
• Logitech USB H570e
• Jabra UC VOICE 150
• Hard-wired Telephone and headset (required for Production/Servicing)
• Plantronics S12 or similar recommended

SOFTWARE Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10 Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. (Optional) Mozilla Firefox or Chrome for Windows Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 Oth