This is a remote position. Your Role: Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules, including service orders, notifications, and maintenance planning. Work with business stakeholders to gather requirements and deliver end-to-end solutions aligned with service and maintenance processes. Provide functional support, troubleshoot issues, and ensure system stability with timely resolution of tickets and incidents. Collaborate with cross-functional teams (MM, SD, FI) for seamless integration and continuous process improvements. Your Profile: Hands-on experience in SAP CS and PM modules with at least one full lifecycle implementation or rollout. Strong understanding of service management, warranty, contracts, and maintenance execution processes. Good analytical, problem-solving, and communication skills with the ability to interact with global teams. SAP certification in CS/PM and experience in S/4HANA environment is preferred. Working knowledge on FSM { Field Service Management } apps is preferred. Working knowledge on JIRA is preferred.